MacHeist Serial Issues

We are aware there are some users having an issue with registration and we’re doing what we can to get it sorted out. Some of the issue appears to be with users that have extended, non standard accents in their names. THis is confusing things because we can’t tell exactly if it is one issue or two.

Juan and I were at Macworld and working the MacHeist booth. We have a great relationship with them, but it was pretty stressful as the bundle has sold an amazing amount of copies and everyone is scrambling with the amount of support e-mails that have been coming in as a result of having a user base spike up so much.

I can say this: We are close to MacHeist, good friends, and we are all professionals. We will have a list of every person who ordered the bundle through the backend MH database. We will try and get everything sorted out ASAP. As far as 2.0 Beta invitations and upgrade/price concerns, we are still discussing this.

We need to decompress from the whole Macworld/Travel/MacHeist thing but we are all home now and ready to get caught up. All I can say is, we’re apologetic for the delays and appreciate your patience.

We are a very small team, working daily on development and support and it can be a little overwhelming. Please try and limit your e-mails to issues and bugs you encounter and post questions/check here for updates on any registration issues. We are up to 50-75 e-mails a day all asking about registration and we’re trying to get it sorted out.

You WILL get your license, your purchase is important to us, bundle or not, we’re not blowing it off.